Warranty and Returns on Devices

Avazzia BEST devices are sold with a limited one-year warranty against defect of material or workmanship. Avazzia liability is limited to replacement or repair of product only, at manufacturer's discretion. Warranty term is 12 months from the date of purchase. A receipt is necessary to validate warranty. Avazzia purchases made outside of the United States should be returned to the authorized distributor or reseller for warranty support.

The warranty becomes invalid when:

• More than one (1) year has passed since purchase.
• The unit was damaged or broken because of misuse or improper use.
• Rough handling.
• Water or chemical damage.
• Broken seal or case.
• Shorting of electrodes: The electrodes should not be directly shorted together (via metal, highly conductive liquids, etc.) while the device is on. This could damage the device.
• Electrostatic shock damage: Powerful electrostatic shocks into the electrodes may damage the device whether it is on or off.
• Violent vibration: Violent vibration could damage components and reduce the effectiveness of the device.
• Damaged accessory port due to misuse of accessory attachment misuse.

Returns

Refunds and Exchanges

Merchandise purchased from First Alternatives for shipment to an address in the U.S. may be returned for credit or exchange within 30 days of purchase, subject to applicable restocking fees. Allow 14 days processing time once merchandise is shipped back to First Alternatives.

All Purchases at Trade Shows are final. 

Customer is responsible for all shipping charges. If the return is the result of First Alternative's error, shipping charges will be refunded.

Restocking Fees

Accepted Returned Devices are subject to a 20 percent restocking fee. 

Instructions for Repairs

Avazzia products are manufactured under stringent quality control in compliance with international quality standards and established safety guidelines. In the event that a product needs to be returned for service, follow these instructions:

1. Contact First Alternatives to receive a Return Merchandise Authorization (RMA) number.
2. Include the following information with the returned Avazzia device:
   • Your name
   • Your address
   • Return ship-to address, if different (P.O. boxes are not allowed)
   • Daytime phone number
   • Fax number
   • Email address
   • Location of purchase
   • Date of purchase
   • Reason for repair (provide as many details as possible)
   • Serial Number
3. Remove batteries; pack unit in a sturdy box with sufficient packing material to prevent damage.
4. Clearly address package to: First Alternatives, 8240 SW Cattleys Drive, Stuart, FL 34997
5. First Alternatives strongly recommends shipping via UPS or FedEx. Both shipping services have daily service to Avazzia offices and track packages. Shipments made via USPS are delivered to a general mail station, not to Avazzia offices.
6. Do not ship package(s) with collect shipping charges. Avazzia will not accept returns unless shipping is paid in advance.
7. For international shipments, do not charge duties to Avazzia. Clearly mark the shipment as a RETURN FOR SERVICE TO MANUFACTURER or RETURN FOR CREDIT TO MANUFACTURER.
8. Shipments must be insured. Avazzia will not be responsible for shipping damages.

Additional Return Information

Warranty repairs may require 4-6 weeks. However, many repairs are completed within 10 days of receipt of device.

Products damaged because of abuse, exposure to water or chemicals, or other mishandling will be returned to the sender "as is, without repair" with an explanation, unless it is stated on information provided by the owner/shipper that the product should be repaired and owner/shipper agrees to pay for all repairs. If this option is selected, owner/shipper must provide credit card information and authorization for repair charges.